We recommend booking in advance, especially for late afternoons and weekends, to secure your preferred therapist and time slot.

Absolutely! If you have a preferred therapist, just let us know when booking your appointment.

We ask that you arrive at least 5 minutes prior to your treatment time. If you are late, your treatment time will be shortened due to the rooms being used by others afterwards.

Yes, if it's your first visit to Britannia Hills, you'll need to fill out a short consultation form. This helps us understand your medical history and treatment goals.

Most people come to a massage clinic in casual attire, something that is comfortable.

Absolutely! We want you to enjoy every moment of your massage. Feel free to ask your therapist to adjust the lighting, music volume, conversation, or pressure to your liking.

If you have any type of medical condition please make sure you mention it when booking your appointment. Some treatments may not be advised for you. Please be sure to inform your therapist about any concerns you may have before your treatment starts.

No. Our therapists will leave the treatment room whilst you get changed and then get under the sheets on the massage table before re-entering the room. You will be kept covered at all times except the area of the body that is being worked on. They will then leave the room at the end of the treatment so you can get changed in private. We are extremely professional and adhere to all codes of conduct.

It's best to avoid eating at least an hour before your massage. However, do drink plenty of water before and after your session.

Here at Britannia Hills we want you to feel relaxed and comfortable, so we ask that you please turn your phones off when entering the clinic so we dont have any unwanted interference and also out of respect to other clients that are in other rooms.

While you are here we want to concentrate our time on you, so if you do need to bring your children, please make sure there is someone who can take care of them so we can take care of you.

Yes! When you book an appointment, that time is set aside for you, and missed appointments prevent us from accommodating other clients. If you cancel your appointment and you have not given 24 hours notice, you will be required to pay 50% of your scheduled treatment. If you do not show up for your appointment, and give no notice, you will be required to pay the full cost of the treatment.