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  • When do you recommend I book my treatment?
    Most people have a preffered therapist and/or time and date. Peak hours are late afternoons and weekends, so we advise you to book in advance so that you can get what best suits you.
  • Can I choose a therapist?
    If you know the therapist you would like to have, please feel free to request them.
  • Do I need to arrive earlier than my treatment time?
    We ask that you arrive at least 5 minutes prior to your treatment time. If you are late, your treatment time will be shortened due to the rooms being used by others afterwards.
  • Do I need to fill in any paperwork?
    If it is your first time to Britannia Hills then you will be asked to fill out a short consultation form. This is just to show us your medical history and contact information. We also use this to ascertain what you wish to achieve throughout your treatment sessions.
  • What should I wear?
    Most people come to a massage clinic in casual attire, something that is comfortable.
  • Can I ask the therapist to adapt the treatment at any time?
    We care about all of our clients and want you to enjoy every moment of your massage experience, so please feel free to ask the therapist to modify it to your needs, i.e lighting, volume of music (if any) and if you want to have a conversation or not, and finally the degree of pressure you wish to have, be it light, firm or deep pressure.
  • If I have a medical condition should I mention it to someone?
    If you have any type of medical condition please make sure you mention it when booking your appointment. Some treatments may not be advised for you. Please be sure to inform your therapist about any concerns you may have before your treatment starts.
  • Do I have to remove any of my clothing in front of anyone?
    No. Our therapists will leave the treatment room whilst you get changed and then get under the sheets on the massage table before re-entering the room. You will be kept covered at all times except the area of the body that is being worked on. They will then leave the room at the end of the treatment so you can get changed in private. We are extremely professional and adhere to all codes of conduct.
  • Is it ok for me to eat before hand?
    Try not to eat for at least an hour before your treatment, but drink plenty of water before and after .
  • Can I keep my cell phone on me?
    Here at Britannia Hills we want you to feel relaxed and comfortable, so we ask that you please turn your phones off when entering the clinic so we dont have any unwanted interference and also out of respect to other clients that are in other rooms.
  • Can I bring my children?
    While you are here we want to concentrate our time on you, so if you do need to bring your children, please make sure there is someone who can take care of them so we can take care of you.
  • Will I be charged if I do not show up to my appointment?
    Yes! When you book an appointment, that time is set aside for you, and missed appointments prevent us from accommodating other clients. If you cancel your appointment and you have not given 24 hours notice, you will be required to pay 50% of your scheduled treatment. If you do not show up for your appointment, and give no notice, you will be required to pay the full cost of the treatment.
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