Frequently asked questions

We recommend booking in advance, especially for late afternoons and weekends, to secure your preferred therapist and time slot.

Yes, you can! Simply let us know your preferred therapist when booking your appointment, and we'll do our best to accommodate your request.

We ask that you arrive at least 5 minutes prior to your treatment time. If you are late, your treatment time will be shortened due to the rooms being used by others afterwards.

Yes, if it's your first visit to Britannia Hills, you'll need to fill out a short consultation form. This helps us understand your medical history and treatment goals.

Most people come to a massage clinic in casual attire, something that is comfortable.

Of course! Your comfort is our priority. Feel free to ask your therapist to adjust the lighting, music, conversation, or pressure to suit your preferences.

If you have any type of medical condition please make sure you mention it when booking your appointment. Some treatments may not be advised for you. Please be sure to inform your therapist about any concerns you may have before your treatment starts.

No, you won't. Our therapists will step out of the room while you change and get under the sheets on the massage table. You'll remain covered at all times, except for the area being worked on. After the session, the therapist will leave again so you can change in privacy. We maintain the highest standards of professionalism and respect.

It's best to avoid eating at least an hour before your massage. However, do drink plenty of water before and after your session.

To ensure a relaxing environment for everyone, we kindly ask that you turn off your phone upon entering the clinic. This helps avoid interruptions and respects the experience of other clients.

While you are here we want to concentrate our time on you, so if you do need to bring your children, please make sure there is someone who can take care of them so we can take care of you.

Yes, missed appointments can impact our schedule. If you cancel without giving at least 24 hours' notice, you'll be charged 50% of your treatment cost. For no-shows without notice, the full treatment cost will apply. Please let us know as soon as possible if you need to reschedule.